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Coffee – a $200 billion industry and the world’s second most traded commodity. High-quality coffee is available globally—and many of us can’t imagine our mornings without it!
Cofazza is a coffee industry giant. With over €3 billion in revenues, the company operates in 120 countries and employs 5,000 people. Cofazza collects data on its customers’ behaviour—and mobile usage patterns are at the heart of this strategy.
For Cofazza, HelpNow is the backbone of their business. It handles 82,000 tickets annually, and over 110 projects are managed via its IT Business Management module.
HelpNow makes it possible for the business to be more efficient, focused and able to respond to users. Project progress is transparent, so the budget is controlled by running with harmony over multiple management tools system is disjointed today.
Wouldn’t everyone want to start the day off like that?
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